Wallpaper Returns
Stocked Wallpaper orders - If you wish to return regular stocked wallpaper which has been purchased from our online store, then we'll be happy to refund the full purchase price (excluding delivery charges) or exchange the product, provided it's in a fully resalable condition.
Wall Mural orders – All of our wall murals are bespoke and ordered to your specifications, therefore we cannot accept returns on any wall murals. This exemption from the 14 day cooling off period, can be found under the Directive on Consumer Rights, Article 16 sub C:
Bespoke Wallpaper Orders - Wallpaper by the Woodchip & Magnolia brand is bespoke wallpaper and is printed based on your specifications. Due to this we cannot accept returns on any wallpaper from Woodchip & Magnolia.
Wallpaper book orders – A restocking fee of 20% is charged on all returned wallpaper book orders. Book orders are not stocked and must be specifically ordered through our suppliers.
Wallpaper is produced in batches (similar to tile) Due to dye-lot and colour variations that occur based on when the rolls are produced, therefore, wallpaper produced in a certain batches can only be sold with other wallpaper rolls from the same batch.
*All book order wallpaper styles are marked in the product description as - Book order – Delivery Approx 5-7 Business Days.
Paint returns
We currently can only provide in-store collection for paint products orders online. Ready-made paint products that have been ordered online for store pick-up cannot be returned online and must be returned in store. Standard return policy applies.
Tinted Paints - We are unable to offer refunds, or exchange any tinted paint products that have been mixed to your individual requirements. This exemption can be found under the Directive on Consumer Rights, Article 16 Sub C.
For more information on returns, please Click Here
