Shipping & Returns

1. Shipping costs

* We currently only ship within the Republic of Ireland and Northern Ireland.

Standard Delivery Costs
Republic of Ireland	€6.00
Northern Ireland	£6.00

 

Large Delivery Costs
Republic of Ireland	€15.00
Northern Ireland	£15.00

 

Sample Delivery Costs
Republic of Ireland	€6.00
Northern Ireland	£6.00

  

Standard delivery costs

• Delivery charges for standard items to the Republic of Ireland are €6.
• Delivery charges for standard items to Northern Ireland are £6.

Standard delivery costs cover the shipping of multiple items in a single order, as long as they do not exceed the weight and dimension thresholds for large orders.

Large order delivery costs

• Delivery charges for Large deliveries to Republic of Ireland are €15.
• Delivery charges for Large deliveries to Northern Ireland are £15.

Large order delivery charges are primarily based on weight, however product dimensions and the type of product/s may also affect the delivery charge.

*Large orders for paint product require special packaging and handling, which may attract a higher delivery charge.

Sample Delivery Costs

• Delivery charges for sample items to the Republic of Ireland are €6.
• Delivery charges for sample items to Northern Ireland are £6.

 

2. Availability & Delivery times

In-stock products typically ship within 1-2 business days during normal periods. However, during times of high order volume, shipments may experience slight delays.

Non-stocked products typically ship within 5-7 business days. In rare cases, delivery may take longer than 7 days. If a delay is expected, we will notify you via email.

Note: Non-stocked products  will display "Delivery Approx. 5-7 Business Days" in the product description.

 

Wallpaper Sample Orders

In-stock samples will typically ship within 1-2 business days.

Book order samples usually ship within 5-7 business days.

If your order contains both in-stock and book order samples, the estimated delivery time will be 5-7 business days.

Clearance Wallpaper

The wallpaper in our clearance section represents the last available stock and may have been discontinued by the manufacturer. We recommend measuring the space you plan to decorate to ensure you have enough rolls, as restocking may not be possible later.

While we make every effort to maintain accurate inventory, we cannot guarantee availability for larger quantities.

Once your order has shipped, you will receive a tracking link via email at the address provided when you placed the order. Please note that orders are not shipped or delivered on weekends or bank holidays.

 

3. Product information

All prices shown on Decor Warehouse are inclusive of VAT (Value Added Tax)

We do our utmost to ensure all information on this website is accurate, including all product images, descriptions, product pricing & availability. However, it is not always possible to ensure all information is 100% accurate.

Images - Wallpaper & Paint colour images on our website are a digital representation and may appear slightly different on a computer screen due to screen resolution, brightness, or screen settings. We highly recommend considering ordering a sample where possible. Alternatively, if you have more questions regarding product images, please reach out to info@decorwarehouse.ie and we will respond to you as soon as we can.

Pricing - Occasionally, pricing errors may occur. If a product which you have ordered has been priced in error, we will notify you as soon as possible. You will have the option of proceeding at the corrected price, or cancelling your order for a full refund. Decor warehouse is not obliged to supply goods at an incorrect price and we retain the right to correct any pricing errors at any time.

 

4. Online orders / In-store pick ups

At checkout you will be able to choose between shipping to your address, or collecting in-store. Please note that in-store pick up is currently the only option available for paint products.

*Important - For store pick up orders, we will notify you by email when your order is ready to collect. We advise that you wait for a confirmation email that your order is ready, before travelling to the store, as your order may not be available to collect. Please make sure to have your order number ready when collecting your order.

 

5. Damaged or faulty products

In the unlikely event that an order has been received damaged, or is faulty, please contact us at  info@decorwarehouse.ie  We ask that you include your order number and attach any pictures of the damaged consignment and its contents when emailing us. Our customer care team will make sure to reach out to you as soon as possible.

If you are returning a faulty item, or items, we can in most cases offer to replace the item(s) for you, provided that the item(s) are still in stock and available in the quantities required. At times certain products may be discontinued by the manufacturer and therefore cannot be replaced. In such cases, if a faulty item cannot be replaced, you be offered refund.

Decor warehouse cannot be held responsible if a product is no longer available, or has been discontinued by the manufacturer. Decor warehouse reserve the right to offer a full refund, including delivery charges as a final solution, if a product is no longer available.

 

4. Cancellation by us

We reserve the right to cancel an order for the follow reasons:

• Insufficient stock to complete the order placed.
• Orders that have been placed for goods which have been incorrectly priced.
• Our payment provider has flagged a transaction as suspicious, or fraudulent.

You will be notified by email should an order be cancelled and a full refund, including delivery cost will be processed no later than 14 days after an order has been cancelled.

 

7. Returns / Cancelling an order

Return information can be found under the ‘Shipping & Returns’ dropdown section on every product page.

We’re happy to accept returns on stocked items returned to us within 28 days from the original delivery date. 

To start the return process, please contact us by email within 14 days of receiving your order. Simply send an email to returns@decorwarehouse.ie including your order ID, full name, and reason for return.

We can only accept returns for products that are in their original condition—unused, unopened, and sealed in their original packaging. All returned items must be in a fully re-sellable condition.

The buyer is responsible for the cost of return shipping, except in cases where items are faulty or incorrect. 

Please note that bespoke, special order, and certain other product lines are not eligible for return. Returns must be approved by us before they can be processed. We will respond to all return requests as quickly as possible. We recommend that return orders are suitably repackaged and a trackable insured delivery courier service is used.

Returns should be sent to the following address:

FAO Returns Department
Decor Warehouse
Unit 5 Long Mile Business Park
Long Mile Road
Dublin 12
D12XD5F
Ireland

 

8. Wallpaper Returns

• Stocked Wallpaper Orders
  If you wish to return regular stocked wallpaper purchased from our online store, we will be happy to refund the full purchase price (excluding delivery charges) or offer an exchange, provided the wallpaper is in fully resalable condition. Items must be returned within 28 days of receiving your order.
• Bespoke Wall Mural Orders
  Wall murals are bespoke and made to your specifications. As such, we cannot accept returns on any wall mural orders. This exemption from the 14-day cooling-off period is in accordance with the Directive on Consumer Rights, Article 16, Subsection C.
• Bespoke Wallpaper Orders (Woodchip & Magnolia)
  Wallpaper from the Woodchip & Magnolia brand is custom-printed based on your specifications. Therefore, we cannot accept returns on these items.
• Sample Products
  We do not accept returns on sample products.
• Wallpaper Book Orders – Non-Stocked
  A 15% restocking fee applies to all returned wallpaper book orders. These items are specially ordered through our suppliers and are not stocked.

Book order wallpaper styles are marked with the following in the product description: "Book order – Delivery Approx. 5-7 Business Days."

Please note: Wallpaper is produced in batches, and colour variations may occur between batches. Therefore, wallpaper rolls from different batches cannot be mixed. We recommend ordering enough rolls to complete your project in one go.

Important Notice
Please inspect all rolls of wallpaper before hanging. We cannot issue refunds for wallpaper once it has been hung. Additionally, we cannot be held responsible for decorator costs if faulty or damaged items are not inspected prior to installation.

   

9. Paint returns

• Ready-Mixed Paint Products
  Ready-mixed paint products can be returned within 28 days from the date of receiving your order, provided the paint is in its original, unused condition. Returns must be made in store for paint products ordered for store pick-up—these cannot be returned online. Standard return policy applies.
• Bespoke Tinted Paints
  We are unable to offer refunds or exchanges on any tinted paint products that have been mixed to your specific requirements. This exemption is in accordance with the Directive on Consumer Rights, Article 16, Subsection C.

 

 10. Refunds

Once a return has been approved, we will process a refund for the purchase price of the item(s) being returned, excluding delivery charges. Refunds will be issued within 3 days of receiving the returned product. Please note that it may take up to 14 days for the refund to appear in your account, depending on your banking institution.

All refunds will be processed through the same means of payment which you used for the initial transaction.